Brit workers waste nearly six hours a week 'botsitting'
What happened
A Work AI Institute survey finds UK digital workers spend substantial time 'botsitting'—cleaning up or restarting AI outputs. The report highlights frequent session failures and that time saved by automation is often absorbed by human rework. Procurement should watch ongoing vendor integration support and include maintainability in AI tool scopes
Why the category manager should care
Treat AI tool deployments as recurring operational workstreams, not one‑time installs — expect steady human support cost until vendor integrations mature
Key facts
- Survey of digital workers by Work AI Institute
- Reported 5.8 hours per week lost to 'botsitting' on average
- About one third of AI sessions reportedly fail and require restart